Simply Being Coached

HLS Group Anni Poole Privacy Policy and Refunds

 Once you have ticked the box on the order form, you are acknowledging that you have read, agree to and accept all of the terms and conditions contained in this Agreement. We may amend this Agreement at any time by sending you a revised version to your address on our records. By completing the Application and signing below, you authorise the HLS group Anni Poole to charge your credit or debit card, as indicated in the pricing, as payment for product or service with Anni Poole/Headteacher Leadership Services. You are responsible for full payment of fees for the programme, event or product you have agreed to purchase whether you actually attend the events, join the programme or use the products on offer. This also applies to part payments and payment plans. For payment plans for any programmes or events, once purchased via the initial payment, you have agreed to complete all payments required for the purchase.

 Once the initial email is sent for any programme and material is sent out, no refund is possible due to the material being received. Monthly membership payments. You can leave at any time without explanation. It is your responsibility to cancel your membership within the training portal. It is your responsibility to cancel before your next payment date because once a payment has been taken, the material is released and no refund can be given.

We treat everyone on our programmes and at our events with equality and respect and expect the same form all participants. Please ensure you check group rules for any group programmes online or otherwise. If you fail to adhere to the rules Anni Poole/Headteacher Leadership Services have the right to remove you from the programme without a refund. As well as being respectful within the group communities, it is also a part of the group agreements that you will maintain confidentiality and privacy and not share anyone’s private information in any form.

 Anni Poole/Headteacher Leadership Services will also ensure to keep your information private as per GDPR regulations. Please ensure that you are aware of whether you are in a private or a public group as Anni Poole/ HLS Coaching has both across social media platforms. Complaints: If you have any concerns or questions that you would like to bring to our attention, please email annipoole2@gmail.com as a first course of action. We will be happy to respond to your concerns and enquiries as soon as possible. You also understand that you are fully responsible for your own health, and that although Anni Poole is a Transformative Coach, these courses and programmes are not therapy. This is not intended as an alternative to seeking help from a medical professional such as your GP. You understand it is your responsibility to consult with a physician and/or qualified medical practitioner before making any changes to your medical treatment. You also agree that if you have any concerns about symptoms or medical conditions that you contact your GP.

You are also in agreement that you have the adult capacity to take on any programmes or sessions with Anni Poole/Headteacher Leadership Services. You can find details of our privacy policy PRIVACY POLICY THIS PRIVACY POLICY REFERS TO HTTPS://ANNIPOOLE.COM & HTTPS://WWW.HLSGROUP.NET Anni Poole and HLS Coaching take a dedicated approach to user privacy and ensure the necessary steps are taken to protect the privacy of everyone visiting the website. This website complies with all UK national laws and requirements for user privacy. Data transfer: Your personal information may be transferred to countries other than the UK, to process and store data in accordance with our Privacy Policy and to provide you with products and services. By using our products and services, you consent to us transferring your data to these countries. We are committed to ensuring that your information is protected, and we apply safeguards in accordance with applicable law.

 Privacy Notice – Our Service: In order to provide our service we may store data that you provide us with including your name, address, payment details, linked software details, and potentially other relevant information. We must hold this information in order to do the work you have asked for. It is required in order to provide you with products or services you’ve requested, communicate with you, and bill you accordingly. This information is usually collected as part of your product purchase or registration process with us. Depending on the service you have from us, your data may be stored by suppliers acting on our behalf.

These suppliers include: Web hosting companies such as Wix.com Payment processors such as PayPal (www.paypal.com) and Stripe (https://stripe.com/gb) Email contact services such as Mailchimp (www.mailchimp.com) Product delivery services such as Amazon (www.amazon.co.uk) Your consent to this sharing of data with our suppliers is assumed and is allowed by the Law as it is essential to the provision of our service.

Only people who need to see your data in order to do their jobs will have access to it, and only so far as delivering the service to you. We will avoid unnecessarily storing your personal data outside of the European Union, but in some circumstances this may be outside of our control or an integral part of our service delivery. Under data protection laws assumes the role of Data Controller, meaning we are responsible for keeping your personal data safe, and ensuring that our suppliers process it under their legal obligations. We are required by Articles in the General Data Protection Regulations to provide you with the following information as part of this Privacy Notice.

 

Rights to object – You have the right to object to some or all the information being processed under Article 21. Please contact the Data Controller. You should be aware that this is a right to raise an objection; that is not the same as having an absolute right to have your wishes granted in every circumstance. Purposes of data – We collect the data required to deliver the service or product you have requested from us. From time to time we may use some of this data to inform you about products and services from Creative Genie LTD or from our partners. If we do send you marketing information like this it will always be with your consent. Right to access and correct – You have the right to access the data that is being stored and have any inaccuracies corrected. Retention period – The data we store as part of service and product delivery will be stored for at last as long as we are working with you. After our work is concluded with you we will securely retain the data as part of our internal financial record, and to maintain our system integrity. We will do this under the regulations of UK law. Right to Complain – You have the right to complain to the Information Commissioner’s Office, you can use this link https://ico.org.uk/global/contact-us/ or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate) There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website) If you have any queries about this Privacy Notice or would like to access to the data we store on you, please contact: www.hlsgroup.net Legal Disclaimer: Anni Poole Coaching assume no responsibility or liability for any injury, loss or damage incurred as a result of any use or reliance upon the information and material contained within or downloaded from this website. The materials appearing on this website do not constitute financial advice and are provided for general information purposes only. No warranty, whether express or implied, is given in relation to such materials. Anni Poole Coaching cannot be held liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website. Posting on Publicly Accessible Areas: A publicly accessible area is any area of the internet that is accessible by the general public and may be indexed by search engines. You should exercise caution if you choose to disclose personally identifiable information in a publicly accessible area. Remember that this information may remain indefinitely in the publicly accessible area of the service. Also, depending on the particular service, other users may also be able to view two or more of your individual postings collectively. You are solely responsible for any information that you disclose and disseminate on publicly accessible areas. Social Media Platforms: Communication, engagement and actions taken through external social media platforms that this website and its owners participate in, are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website – nor its owners – will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. Adverts and Sponsored Links: This website may contain sponsored links and advertisements. These will typically be served through our advertising partners, who will have their own detailed privacy policies relating directly to their advertisements. Clicking on any such advertisements will send you to the advertisers’ website through a referral program (which may use cookies and will track the number of referrals sent from this website). This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. External Links: Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. Email Newsletter: This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so, at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties or shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee of £15 will be payable. If you would like a copy of the information held, please email: www.hlsgroup.net Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include but not be limited to: the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is solely used to refine future email campaigns and supply the user with more relevant content based around their activity. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe will by detailed instead. Information Sharing and Disclosure: Anni Poole Coaching do not rent, sell or share information about you (including personally identifiable information) with other people or non-affiliated companies, except to provide products or services that you have requested, when we have your permission. We have physical, electronic and procedural safeguards that comply with our legal obligations to protect information about you. Additionally, we will provide information about you in the following circumstances: • To provide the information to trusted partners who work on behalf of or with us under confidentiality agreements. These companies may use such information to help and communicate directly with you (to the extent consented by you). However, these companies do not have any independent right to share this information. • To respond to subpoenas, court orders, legal process or to any legitimate request by authorities with which compliance is required, or to establish or exercise legal rights or defend against legal claims. • to share, when we believe it is necessary, such information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law. • To transfer such information about you if Anni Poole Coaching acquires, or is acquired by or merged with, another company. In this event, we will notify you before information about you, is transferred and becomes subject to a different privacy policy. Contact and Communication: Users contacting this website and/or its owners do so at their own discretion and provide any personal details requested at their own risk. Personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process – but users are advised that using such a form is done at their own risk. This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Your details are not passed on to any third parties. This is by no means an entire list of your user rights in regard to receiving email marketing material. Our Payment Service Provider: We take your security very seriously. Anni Poole Coaching do not keep records of its customers credit cards. We use PayPal to process your order. At the point of entering your credit or debit card details, you will automatically be sent to a PayPal secure server. They process your payment for us and send us the results of your transaction. Coaching Agreement: The Client agrees that Anni Poole Coaching is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by Anni Poole Coaching. The Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease. The Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. If the Client is currently under the care of a mental health professional, Anni Poole Coaching will recommend that Client inform the mental health care provider and the client may need to have a referral letter from their health care provider. Anni Poole is a coach and the course associated with Anni Poole Coaching are coaching, not therapy courses. The courses may explain or talk about therapeutic principles but it is not a therapy programme or session. Use of Cookies: This website may use cookies to improve website user experience. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics which will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers. Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected. Copyright: Copyright © 2018 https://www.hlsgroup.net All Rights Reserved. All materials contained within this website – including all plug-ins, video, audio and written content – remain the copyright of Anni Poole Coaching. All copying – of any kind – is strictly prohibited. Should you wish to use any content, please contact https://www.hlsgroup.net Your Responsibility: By using this website, you agree to use it for lawful purposes only. You agree to use the website in a manner that does not violate the rights, or inhibit the use and enjoyment of the website by other parties Terms of Use: The use of this website is subject to the following Terms of Use: • The content of the pages of this website is for your general information and use only. It is subject to change without notice. • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. Online Booking Terms and Conditions: Clients will receive confirmation of online booking. All online courses are subject to cancellation/alteration/postponement should unforeseen circumstances arise. Anni Poole Coaching will make all reasonable attempts to provide clients with advanced notice if a course is being cancelled, altered or postponed. In the event of cancellation/alteration/postponement, Anni Poole Coaching will use reasonable efforts to offer a client a suitable alternative booking. If the client chooses not to accept the alternative booking, a full refund of the course fee will be provided. Please Note: We (Anni Poole/HLS Group) reserves the right to update all Policies and Terms and Conditions at any time.

Your online coaching link will be sent once you have arranged the coaching  sessions